OK, I understand that you cannot provide too many messages on licensing problems. However, when registering the program, the dialog closes without any errors (like "invalid license key") but does not seem to do anything at all. Does that mean that the license key is correct, because there is no mess...

And, regarding your earlier questions: please check these points: Arrow Do you have install the correct program? DVR-Studio - DVR-Studio Pro. * Yes, visible on the dialog. Arrow Do you use the actually version 1.42 * Yes, visible on the dialog. Arrow Do you use the customer number? NOT the invoice n...

This is a continuation of the message chain at: http://forum.haenlein-software.com/viewtopic.php?t=1056 DVR Studio Pro does not still start. Just today I was able to diagnose the problem somewhat futher. This is very difficult to do from this end, having no debugging tools, so it is slow to do and I...

After making some experiments, I am now able to start DVR-Studio Pro. I used Windows Explorer to first select the DVR-StudioPro.exe and then right click and Run As... using the default settings. I then get an Info dialog telling me that I have "Testversion: expired at 12.01.00". When I press Registe...

Might be so. However, as the program does not start at all, that is quite hard to do...

Now I realized that the version I had installed was 1.25, when checking for the log files. However, no log files even there. Now I reinstalled 1.41 and checked the Haenlein-Software\DVR-Studio Pro directory. It includes DVD-Work directory that contains index.txt file, which contains only one line "D...

Did you mean C:\Documents and Settings\... ? There is a directory username\Application Data there, but it does not contain any Haenlein-Software directory, nor a DVR-Studio Pro directory. And not even ...\Local Settings\Application Data contains either of those directories. Could it be that for some...

I reloaded the 1.25 as instructed and installed it. No change. The recent changes to the system are the typical hotfixes from Microsoft, but no change of OS or service pack. It is Windows XP, service pack 2. Antivirus software was also updated, to Symantec Antivirus 10.1.4. However, for a time, 1.41...

Yes. The first upgrade to 1.41 was made automatically, when the program detected a new version. Hence, the setup was not saved anywhere. At first this upgrade worked fine, but when I started it again, it did nothing. Then I downloaded the new (English) 1.41 directly from the website, installed it, a...

Since upgrading from 1.25 (to 1.40 and 1.41) I have had a curious problem. When I start the program, nothing happens. In Windows Task Manager, there is a brief flash of the process name, but it exits immediately without giving any error messages. I have tried uninstalling the 1.41, rebooting and rei...