Haenlein-Software Forum

Hi,
I have today installed this new version and it is not working good. I have source video from Technisat HD S2 splitted into 2 parts. 1 is 4 GB, second is half GB. I have inserted them into the tool, merge them and setup 5 cut areas and than press the m2ts button. The outup is incomplete, the size of the output file is 1 GB. Only the advertising before the movie was completly removed, the next cut area was ignored. The same movie with same cut areas in version 1.67 is processed correctly.
Thank you

Hi milanroubal,

that is strange because HD 1.67 and HD 2.01 should use exact the same code for this processing.

Please send us a support request within HD 2.01 (manual & help -> send support request) with your log files.

Hi Tobias,
the support request 201005032201 has been created.

During the support request creation when it collected system informations where were for long time rotating thing and it took me 10 minutes to find out that it is not doing anything and I should press next button even when there is text to wait still present.
Thank you

one more bug found in the software. When the videofile in the output directory is open in the player and you try to export the file again, it reports error that there is not enough space on the harddrive. This message is not true, just the expected output file name is locked.

milanroubal hat geschrieben:one more bug found in the software. When the videofile in the output directory is open in the player and you try to export the file again, it reports error that there is not enough space on the harddrive. This message is not true, just the expected output file name is locked.

You're right this message is not very clear.

I change the "collection" part of the support request for next version, so it is more visible when the collection process is finish.

Hi Tobias,
thank you for update. Next found bug: The software doesn't survive hibernation or sleep mode. The result is mostly program not responding or wrong functionality of the program.
Thank you