ich habe diese Meldung bekommen:
Wie üblich habe ich auf den Virenscanner hingewiesen.Hi Tobias,
After installation of the software I have done a scan with my antispyware.
I get this abnormal report going from HAELIN software. Why a TROJAN agent coming from your software ???
Please, can you investigate ?
Regards,
A*** J***
Das kam zurück:
Auch SUPERAntiSpyware hatte sich bei uns gemeldet:Hello,
Seems SUPERantiSpyware fixed the problem with SETUP.EXE file.
Regards
A*** J***
De : Gabe B**** [mailto:Gabe.B****@support.com]
Envoyé : vendredi 27 décembre 2013 19:24
À : j***.a***
Objet : RE: False positive
Hello,
I have done some investigation and I believe I have tracked down and altered the definition causing this particular false positive. Database version 10947 should be published within the next few hours and this file should no longer be detected.
Let me know if you have any other questions or concerns.
Gabe B***
Primary Malware Researcher
SUPERAntiSpyware
http://www.superantispyware.com
From: j**.a*** [mailto:j**x.a***n@wanadoo.fr]
Sent: Friday, December 27, 2013 1:18 AM
To: Gabe B***
Cc: J*** H****
Subject: RE: False positive
Hello SUPERAntiSyware,
Here is the history :
I am a user of DVR Studio HD product from HAENLEIN SOFTWARE.
I am migrating from HD 2 to HD 3 version.
On my PC the Version 2 and Version 3 coexist.
Running “SUPERAntiSpyware” V 5.7.1016, DB version 10945, the full scan option reports herebelow:
Seems the suspected file is the SETUP.exe file of HD 2 version.
As the SETUP.EXE is a suspected file, messagerie MS OUTLOOK can not send you.
May be it is better to contact HAENLEIN SOFTWARE directly ?
Here is the link:
http://www.haenlein-software.com/
Ralf HAENLEIN is the manager.
I copy him this mail.
Hope this help investigation.
Regards,
A** J***
Nachdem Die von uns dem Link bekommen haben, kam das zurück:Am 26.12.2013 um 19:32 schrieb Gabe B*** <Gabe.B***@support.com>:
Hello there,
Jake with our support team let me know that your software is being detected falsely as a Trojan Horse. If you could please send me a copy of the file(s) that are causing a false detection I will be able investigate the matter further.
Thank you,
Gabe B***
Primary Malware Researcher
SUPERAntiSpyware
http://www.superantispyware.com
Gemeldet wird das am 25.12. um 12:12 und am 30.12.13 um 19:09 war das Thema erledigt.Am 30.12.2013 um 19:09 schrieb Gabe B*** <Gabe.B***@support.com>:
Hello,
I'm happy to inform you that this particular false positive detection has been resolved.
Gabe B***
Primary Malware Researcher
SUPERAntiSpyware
http://www.superantispyware.com
In Anbetracht der Tatsache dass es an Heilig Abend gemeldet wurde und Feiertage folgten, eine Reaktionszeit, an der such andere Hersteller erst mal messen lassen müssen.